O.W. Lee Warranty Information

Information is provided by O.W. Lee's website and is subject to change.
We provide this information as a courtesy and are not liable for the information provided.

Retail Warranty (commerical warranty information is below)

All warranties apply to the original owner only, and begins at the date of purchase. Proof of purchase is required with all claims.

Frame

Your O.W. Lee frame comes with a twenty (20) year structural warranty when properly maintained in ordinary home use. O.W. Lee will, at factory option, repair or replace any O.W. Lee furniture that has failed structurally during normal use and regular maintenance.

Finishes

O.W. Lee offers a three (3) year warranty against blistering or peeling of the frame finish under normal use and proper maintenance. O.W. Lee will, at factory option, refinish or replace your O.W. Lee furniture if either of the above occurs within a three-year period from the date of purchase. Occasional rust seepage from crevices and hidden unfinishable surfaces inherent in some ornate designs is considered a care and maintenance function and is not considered a finish failure.

Cushions

O.W. Lee offers a two (2) year warranty on all cushions. This extended warranty covers the quality of the craftsmanship and construction of the cushion, as well as any fading or discoloration of the fabric, which has been properly maintained as listed in our care and maintenance instructions. O.W. Lee will, at factory option, repair or replace your O.W. Lee cushions if determined defective as listed above within a two-year period from the date of purchase. C.O.M. fabrics are not covered under this warranty.

Table Tops

O.W. Lee offers a two (2) year limited warranty on all Faux Stone, Tumbled Marble, Polished Marble, Granite, and Hammer Copper table tops from date of delivery. This limited warranty covers the workmanship and structural integrity of the top. O.W. Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions. This warranty does not apply to the incorrect installation of the base by the retail store or customer. Nor does this warranty apply to any damage caused by shipping, accidents, misuse, or alterations or repairs made by anyone other than O.W. Lee. No other person is authorized to assume liability on behalf of O.W. Lee, and in no event shall O.W. Lee be liable for any contributory or subsequent damage related to the merchandise purchased from O.W. Lee.

Items Not Covered Under Warranty

Any failure caused by unreasonable use or abuse.
Rust seepage or bleeding from crevices or hidden, non-finished
surfaces inherent in some ornate designs.
Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the
care instructions.
Natural fading or discoloration of fabrics beyond warranty period.
C.O.M. fabrics (customer’s own material).
Normal fading of frame finish.
Accidental damage (including fire, wind or other acts of God).
Permanent stains caused by lotions, oils or other substances.
Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
Beverage rings, oxidization due to prolonged exposure to water,
shiny spots due to scratches or spills.
Furniture used for commercial or institutional use. (See Commercial Warranty)

Commerical Warranty

Proof of purchase required with all claims.
Warranty begins with the date of purchase.

Frame

O.W. Lee offers a five (5) year structural warranty when properly maintained. O.W. Lee will, at factory option, repair or replace any O.W. Lee furniture that has failed structurally during normal use and regular maintenance. O.W. Lee does not recommend the use of motion furniture for commercial applications and will not extend warranty on motion furniture used for such purposes.

Finishes

O.W. Lee offers a three (3) year warranty against blistering or peeling of frame finish under normal use and proper maintenance. O.W. Lee will, at factory option, refinish or replace your O.W. Lee furniture if either occurs within a three-year period from the date of purchase. Do not leave furniture standing in water.

Cushions

O.W. Lee offers a one (1) year warranty on the craftsmanship of the cushions under normal use and regular maintenance. O.W. Lee will, at factory option, repair or replace your cushion(s) within a one-year period from the date of purchase. This warranty does not apply to C.O.M. fabrics.

Table Tops

O.W. Lee offers a two (2) year limited warranty on all Faux Stone, Tumbled Marble, Polished Marble, Granite, and Hammered Copper table tops from date of delivery. This limited warranty covers the workmanship and structural integrity of the top. O.W. Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions. This warranty does not apply to the incorrect installation of the base by the customer. Nor does this warranty apply to any damage caused by shipping, accidents, misuse, or alterations or repairs made by anyone other than O.W. Lee. No other person is authorized to assume liability on behalf of O.W. Lee, and in no event shall O.W. Lee be liable for any contributory or subsequent damage related to the merchandise purchased from O.W. Lee.

Items Not Covered Under Warranty

Any failure caused by unreasonable use or abuse.
Rust seepage or bleeding from crevices or hidden, non-finished surfaces
inherent in some ornate designs.
Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the
care instructions.
Normal fading or discoloration of fabric beyond the warranty period.
C.O.M. fabrics (customer’s own material).
Normal fading of frame finish.
Accidental damage (including fire, wind or other acts of God).
Permanent stains caused by lotions, oils or other substances.
Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
Beverage rings, oxidization due to prolonged exposure to water,
shiny spots due to scratches or spills.