Woodard Limited Warranty

Information is provided by Woodard and is subject to change.
We provide this information as a courtesy and are not liable for the information below .

 

What is Covered We warrant to you, the original purchaser, that with the exceptions stated below, the furniture you have selected is free from defects in material and workmanship. Straps, slings, and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew resistance or stretching. How Long Does Coverage Last This limited warranty lasts for a period of (15) years from the date of delivery of the furniture to you ("Warranty Period"). Coverage terminates if you sell or otherwise transfer the furniture. Products suitable for use in commercial applications will be covered under the current contract warranty period of three years from the date of delivery. What Woodward LLC Will Do If within the warranty period, your furniture fails structurally or if the finish cracks, peels or blisters Woodard LLC will, at our option, repair or replace the frame in the original color and style. In the event a frame color, style or fabric has been discontinued, we reserve the right to substitute the defective frame, sling or cushion in a similar style or color at our option. Please note, because wrought iron is made from steel, small amounts of rust seepage may appear when used outdoors, mainly in the joints and crevices. This seepage is normal and is not covered under warranty. Regular maintenance (e.g., washing the furniture, touching up nicks and scrapes) must be exercised. To Obtain Service Any claim under this warranty should be initiated within the Warranty Period by contacting one of the following: any authorized Woodard dealer; or Woodard LLC Customer Service online at www.woodard-furniture.com . Freight charges will be paid by Woodard LLC for three (3) years from purchase for warranty claims- proof of purchase is required. Customer will be responsible for freight charges after the first three (3) years of the Warranty Period. Woodard LLC reserves the right to examine all merchandise claimed to be defective. Upon arrival of the claim, Woodard, LLC will authorize either repair or replacement of the defective furniture, strap or sling. No returns will be accepted without a return authorization from Woodard, LLC. What is Not Covered This Warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if the furniture is used for commercial purposes (except where noted on page 115 of the price list) or if the customer fails to provide reasonable and necessary care as outlined in the product information brochures.