RETURN POLICY - Your name on this sales order will provide a proof of purchase for returns, exchanges, refunds, or warranty issues. Returns with no name MUST be accompanied by THIS receipt. Returns, exchanges, or reselects must be made within 30 days of taking possession of your merchandise, and all returns are subject to a restocking charge. Goods must be in like-new condition and kept out of the elements to avoid a restocking charge. For returns and exchanges of special order items, please see the special order policy below. Any cash refund in excess of $20.00 must be mailed by our office. There is a 10 day clearing period on any refund request originally paid for by check. If payment was made by credit card, a credit will be issued to the same credit card.
RETURNED CHECKS - Sunnyland charges $35.00 on all returned checks. This is in addition to any fees from your bank.
UNPAID BALANCES - Seller retains a lien against the merchandise described above until payment in full has been made to the seller. Unless otherwise stated in writing, buyer agrees to pay seller a finance charge of 1½% per month for any unpaid balance after 30 days.
DELIVERY / PICK-UP - Since your time is valuable, our delivery department will make every effort to accommodate your needs; however, our route is planned by Zip Code which makes specific time requests difficult to honor. You are not required to be home for your delivery as long as we have access to your backyard and your pets are kept inside. Call us at 972-239-3716 from 9:30 - 10:00 am on the day of your delivery if you would like to know the 4-hour "window" for your delivery time. Due to limited space on the delivery truck, please do not ask our delivery personnel to remove your unwanted items.
ACCEPTANCE OF GOODS - Please inspect all items upon delivery. Although we inspect every item before it is loaded on our delivery truck, occasionally some items might arrive with minor imperfections. In most instances our service technicians can resolve these issues with a service call. Please call 972-239-3716 to schedule a service call. For freight shipments, open boxes & inspect goods upon delivery, make sure to note any damages on the freight bill in order to file an insurance claim.
CUSTOMER PICK-UP - Sunnyland advises our customers to inspect each item before loading. Sunnyland relieves itself of any responsibility concerning damage caused by abuse or mishandling upon acceptance by the customer. We will provide rope and assist in loading and securing down your merchandise; however, we can assume no liability in the event of damage to your merchandise or vehicle while loading or in transit.
WAREHOUSE / CUSTOMER PICK-UP DIRECTIONS - Please stop by our office and check-in before heading to our warehouse so that we can pull your goods and minimize your wait time. Sunnyland’s warehouse & distribution center is located behind our showroom at 14150 Haymeadow. Head north through the parking lot. Make a left turn & (without exiting the lot) follow the driveway around the backside of the shopping center. Keep driving past the 4 dock doors with the Sunnyland awning & park in front of the Customer Pick-Up entrance.
SPECIAL ORDER POLICY - Special Orders cannot be returned or cancelled after 3 days from date of order and require a minimum 25% non-refundable deposit. Should your Special Order arrive with any minor flaws or imperfections, Sunnyland will correct them under the manufacturer's warranty. Sunnyland can only allow the return of a Special Order if it is authorized by the manufacturer. Most manufacturers will only authorize a return due to an error by them. Please verify that all quantities, style numbers, sizes, finishes, and fabric numbers are correct when placing your order. Delivery dates on Special Orders are ESTIMATES ONLY and DO CHANGE due to raw material shortages, production delays, labor strikes, shipping and transit delays, etc. Dates are based on usual commitments from manufacturers and should NEVER be considered as promises. SUNNYLAND CANNOT GUARANTEE ESTIMATED TIME OF ARRIVAL ( ETA ) FROM OUR SOURCES OF SUPPLY. The ETA quoted on your sales order is based on the usual estimated arrival date for that particular manufacturer and does not constitute grounds for cancellation due to unforeseen delays by the manufacturer or shipper that are beyond Sunnyland’s control.
Since 1970, Sunnyland has proudly provided exceptional customer service and stood behind our merchandise. We are committed to continuing that tradition and doing everything we can to assure that you are happy with your purchase. All warranties are offered and processed by the furniture manufacturer. Because we have established relationships with these manufacturers, we have a better rapport with the customer service departments than a typical consumer would have on their own. As part of our commitment to quality customer service, we have customer service specialists designated to resolve your needs with the manufacturer. Each manufacturer’s claim process has different requirements and policies. Our specialists will handle these details for you and file the claim with the manufacturer. As we receive updates from the factory about your claim, we will provide updates to you.
As our customer, we will be your advocate with the factory and do our very best to take care of your issue in the most beneficial way to you.However, be aware that the factories decisions are binding and final in all warranty claims. Sunnyland will not be held responsible or liable after one year of purchase for any warranty claims for any manufacturer that have gone out of business or filed bankruptcy.
FREIGHT / DELIVERY CHARGES - Please note that the most factories hold the customer liable for freight and delivery after the first year. We will work with you to minimize the freight charges and offer our reduced local delivery and service fees.
SALT WATER POOLS - Salt water pools can cause premature damage to some frame finishes. Make sure to hose off and clean your furniture per the manufacturer’s instructions as improper maintenance can cause a manufacturer to deny a warranty claim due to the corrosiveness of the salt water.
TILE & STONE TOPS - All tile and stone tops must be maintained according to the manufacturer’s instructions. Please make sure to clean and seal your tile and stone table tops on a regular basis. Failure to do so may void the manufacturer’s warranty.