Kaleen Rugs


We recommend that all seams to be sealed by applying a bead of latex seam sealer to the cut edges. The seam sealer will lock in the tufts along the edge of the seam and prevent the loss of tufts at the seams. Hot melt tape is recommended for all seaming. The wider tape is recommended.


After seaming the installation must be power stretched in all directions. This will to help prevent any buckling while also providing greater stability.


Standard tack-less stripping will work with most styles. On extra thick carpets it is recommend tack-less with longer nails.


Failure to follow recommended procedures may cause future problems with your carpet such as delaminating, buckling, and/or loose tufts around the seam area. We are not responsible for any defects caused by improper installation.


Cushion plays an important role in the overall performance of your carpet by absorbing the impact and shock of foot traffic. Cushion of the inappropriate density, thickness, or construction may result in accelerated loss of appearance, retention, matting, packing, wrinkling, buckling, and/or the separation of the carpet backing or seams. Cushion density becomes even more important in carpets of lower pile weight or density.


Always use a higher density cushion for stairs and hallways. All of our carpets are suitable for stairs. We do recommend that the dealer place an order for an extra “run” of carpet for the stairs. Kaleen is not responsible for damage that occurs on stair steps, particularly that which may occur on stair nosing


Cushion of insufficient density will cause your carpet or rug to wear out prematurely. Please refer to the previous section for cushion recommended minimum requirements. The cushion surface should be smooth and of uniform density. Failure to follow cushion recommendations may affect your carpet’s performance. A pad will increase the longevity of your carpet.


Wool carpet will perform beautifully for many, many years in an average home. Wool in a flat area performs magnificently. On a staircase the first few stairs take a much more abrasive wear than any other area of the home.


Regular maintenance of your Kaleen carpet is the single most important factor in retaining its appearance. We are not responsible for problems such as matting, packing, soiling or color loss that result from improper or inadequate maintenance.


Kaleen does not cover changes in carpet or rug color resulting from external causes. Examples are fading due to sunlight, ozone, spills of household chemicals and the use of non-approved cleaning agents or procedures.

Carpet Maintenance Guidelines

Your new Kaleen carpet represents a substantial investment and, like all fine furnishings, requires proper care to maintain its beauty. That’s why we recommend that you follow this maintenance guide to protect your investment. Regular cleaning with the right equipment will prolong the life of your carpet and assure many, many years of enjoyment.


Carpets receive a terrific beating in ordinary use- pounding traffic, dirt, grit, dust, oily cooking vapors and spills of all descriptions. The dry soils can be removed and prevented from building up to an unsightly level by frequent vacuuming with a good machine.

For cut pile carpet, we strongly recommend a vacuum cleaner with a rotating beater bar which agitates the carpet pile and mechanically loosens soil for the vacuum to remove. Those without this feature remove surface dirt well but often leave imbedded soil, which damages the carpet fiber by abrasion. Additionally, matting or packing will occur in high traffic areas if the carpet pile is not sufficiently agitated or lifted. For sisal and Loop Pile textures, we recommend a vacuum with suction only to avoid damaging the loops. No rotatory bear bar.

Height adjustment is correct when the beater contacts the pile enough to vibrate the carpet lightly several inches away from the machine, but not enough to cause a significant slowing of the motor. Never allow the soul bag to become over half full, or efficiency will suffer. Vacuuming across the traffic pattern occasionally, rather than in the traffic direction, will help prevent matting.


While vacuuming is sufficient to remove most dry soil, the oily soil coming from cooking vapors, air pollution, and elements tracked from the street, presents a different type problem. These particles of oily soil deposited on carpet fibers can cause gradual but significant dulling of delicate pastel colors; the color isn’t lost but hidden under the film. If this type soil is allowed to accumulate, it literally glues the pile fiber together resulting in matting, packing or ridges and begins to attract and also hold the dry soil. This is the reason cleaning is so important when dulling of the color is first noticed. If allowed to remain too long, it becomes gummy and difficult to remove. Practice extreme care in vacuuming your area rugs... particularly at the fringe. It is best to avoid use of a vacuum cleaner with a beater bar in this area of the rug because of the possibility of catching the fringe in the cleaner. This can cause separation of the weaving behind the fringe and can damage the rug. (This occurrence is not considered a manufacturing defect.)

Steam Cleaning (Hot Water Extraction)

CAUTION : WE DO NOT RECOMMEND “DO IT YOURSELF” TYPES OF CLEANING ON WOOL CARPET. Extraction of cleaning solution and soil leaves little residue, no pile damage. Caution needed to prevent over wetting. Avoid use of too much detergent; follow up with plain water. Recommended for all carpet types but wool. Most effective when performed by a professional using an external “hot water” extraction unit.

Carpet grooming should be incorporated with all professional cleanings. Use of a professional pile lifter vacuum may be effective in restoring matted or ridged carpeting.

CAUTION: THE ROTARY BRUSH WET SHAMPOO method is not recommended for any carpet, as damage can result. Also, some do-it-yourself products in aerosol can cause rapid re-soiling due to excessive residues. Test on a scrap first. If the dried product feels sticky, don’t use it. Avoid all cleaning agents containing optical brighteners (fluorescence) such as those found in many laundry detergents and some carpet cleaning systems.


No carpet is stain proof. Immediately after a stain or spill occurs, absorb as much liquid as possible with paper towels, etc., replacing as they become saturated. Use a blotting action, never a scrubbing motion, to prevent fuzzing the carpet surface. Apply Capture or Carbona to the area and follow the directions on the manufacturer’s label.


A. Try to categorize the spot; then treat according to the following spot removal guide.
B. Scrape up all solids using a spoon or dull spatula.
C. Blot up excess liquids using an absorbent white cloth or paper towel. DO NOT RUB.
D. Test for color fastness on an inconspicuous part of the carpet before applying carpet cleaners of any type.
E. Do not apply liquid directly onto the carpet but instead pour the cleaning chemical onto the white cloth and blot.
F. Repeat blotting action until no more of the spot is deposited onto the cloth before going to the next step.
G. Work from the edge of the spot inward to prevent spreading of the spot.
H. Rinse the treated area with clean water afterwards, and place weighted paper towels until dry.
I. Avoid walking on the area until completely dry.


Professional dry cleaning only. No water based cleaning is to be used on wool/viscose blend and 100% tencel carpets. Damage will occur if any moisture is applied to the face of wool/viscose and 100% tencel carpets.


You will need the following items for spot cleaning. The numbers are keyed to the stain, and all should be used in the recommended sequence. Some stains may require professional cleaning based on the age of the stain.

1. Cold Water.
2. Detergent solution-Mix one teaspoon of clear dishwashing liquid with a quart of warm (not hot) water.
3. Ammonia solution-Mix one tablespoon of clear household ammonia (3% solution) with 1⁄2 cup of water. Not recommended on wool carpet
4. Solvent-A dry cleaning solvent (available at grocery, drug and hardware stores) such as, Carbona. Also, Capture powder is excellent.
5. Ice-Chill with ice cubes in a plastic bag. Shatter residue, pick or scrape off and vacuum.
6. Vinegar solution-Mix 1/3 cup of white vinegar with 2/3 cup of water.
7. Warm water-(not hot).
8. Clear nail polish remover-(preferably acetone).
9. Absorbent powder-(e.g., salt, talc or proprietary absorbent powders).
10. Absorbent cleaner-Excellent Capture - Excellent


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