BEFORE YOU ENJOY YOUR NEW OUTDOOR FURNITURE

Take a moment to read these helpful tips and important guidelines—they’ll help you care for
your new furniture, avoid common mishaps, and keep it looking good for years.

There is a $35 charge for returned checks, in addition to any fees from your bank. We will hold sold, fully paid goods in our warehouse at no charge for up to 180 days for your convenience.

NO HASSLE RETURN POLICY – We’re happy to accept returns or exchanges within 30 days of delivery (custom orders excluded). Items must be in like-new, resalable condition and kept out of the elements to avoid a restocking fee. Check or cash payments are refunded by check and mailed in 10 days. Credit card refunds go back to the same card. Used Ledge Loungers, fire pits, & Big Green Egg items cannot be returned.

• Returns must be complete, in original and resalable condition, including all manuals, registration cards, and accessories.
• Items returned in unsellable condition may be subject to a restocking fee equal to the expected markdown required to resell the item in our clearance center (e.g., missing parts, deep scratches, or dirty/wet cushions or rugs).
• Special order returns have a minimum restocking fee of 25%.
• Returns or exchanges may be refused for items damaged due to client misuse, including broken components or structural damage.
• Refunds are issued to the original form of payment after the item is received, inspected, and processed; timing of the posted credit is determined by the card issuer.
• Delivery and shipping fees are non-refundable, except in cases of our error.
• For third-party freight or shipping, customers are responsible for all return shipping costs.

WHITE GLOVE DELIVERY - Find delivery and tracking information at sunnylandfurniture.com/delivery.

ACCEPTANCE OF GOODS  - Please inspect all items carefully upon delivery. We inspect everything before it leaves our store, but minor imperfections can occasionally occur. Most issues can be resolved with a service call. For freight shipments, all items must be inspected immediately for freight, carton, concealed, or product damage, and any damage must be noted on the freight bill before the driver leaves. Freight claims are filed with the carrier, and we will work closely with them to resolve any issues.

CUSTOM ORDERS - Custom orders require a 50% non-refundable deposit. Minor flaws or imperfections are covered under the manufacturer’s warranty. Any returns or exceptions must be authorized by the manufacturer and may incur a restocking fee. Please verify quantities, style numbers, sizes, finishes, and fabrics before ordering. The ETA quoted on your sales order is based on an estimated arrival date and does not constitute grounds for cancellation due to unforeseen delays beyond our control.

WARRANTY INFORMATION - Sunnyland is committed to ensuring you are happy with your purchase. All warranties are offered and processed by the manufacturer. Our customer service specialists are here to help you file claims and work with the manufacturer in the most beneficial way for you. We handle all the details and provide updates as we receive them from the factory. Please note, the manufacturer’s decisions are binding and final on all warranty claims. After the first year, customers are responsible for freight and delivery charges. Freeze damage is not covered by any manufacturer’s warranty. Sunnyland is not liable for warranty claims for manufacturers that have gone out of business or filed bankruptcy.

PRODUCT CARE & MAINTENANCE – Proper care helps keep your warranty valid and ensures your furniture lasts. This includes securing and properly raising/lowering umbrellas to prevent wind damage, protecting cushions and fabrics from sun and moisture with protective covers, refraining from putting cushion casings in the washing machine, sealing wood, tile, and stone surfaces, minimizing freeze damage, and extra care for homes near saltwater pools. Find complete care instructions at sunnylandfurniture.com/care. 

ADDITIONAL SERVICES OFFERED –. We’re here for you after the sale! We offer repairs, parts, maintenance, and other services. For the latest offerings and details, click here.