Store Policies

RETURN POLICY - Your name on the sales order provides a proof of purchase for returns, exchanges, refunds or warranty issues. Returns with no name MUST be accompanied by a receipt. Returns, exchanges, or reselects must be made within 30 days of taking possession of your merchandise, and all returns are subject to a restocking charge. Goods must be in like-new condition and kept out of the elements to avoid a restocking charge. For returns and exchanges of special order items, please see the special order policy below. Any cash refund in excess of $20.00 will be mailed by our office. There is a 10 day clearing period on any refund originally paid by check. If payment was made by credit card, a credit will be issued to the same credit card.
 
RETURNED CHECKS - Sunnyland charges $35.00 on all returned checks. This is in addition to any fees from your bank.
 
UNPAID BALANCES - Seller retains a lien against the merchandise described above until payment in full has been made to the seller. Unless otherwise stated in writing, buyer agrees to pay seller a finance charge of 1.5% per month for any unpaid balance after 30 days.
 
DELIVERY / PICK-UP - Since your time is valuable, our delivery department will make every effort to accommodate your needs; however, our route is planned by zip code which makes specific time requests difficult to honor. You are not required to be home for your delivery as long as we have access to your backyard and your pets are kept inside. Call us at 972-239-3716 from 9:30 - 10:00 am on the day of your delivery if you would like to know the 3-hour "window" for your delivery time. Due to limited space on the delivery truck, please do not ask our delivery personnel to remove your unwanted items.
 
ACCEPTANCE OF GOODS - Please inspect all items upon delivery. Although we inspect every item before it is loaded on our delivery truck, occasionally some items might arrive with minor imperfections. In most instances our service technicians can resolve these issues with a service call. For freight shipments, all items are to be inspected immediately for freight damage and any damage is to be notated on the freight bill. Once notated, a freight claim will be filed with the carrier and Sunnyland will work closely to resolve the issue.
 
CUSTOMER PICK-UP - Please stop by our office and check-in before heading to our warehouse so that we can pull your goods and minimize your wait time. Sunnyland advises our customers to inspect each item before loading. Sunnyland relieves itself of any responsibility concerning damage caused by abuse or mishandling upon acceptance by the customer. Sunnyland will provide rope and assist in loading and securing down your merchandise; however, we can assume no liability in the event of damage to your merchandise or vehicle while loading or in transit.
 
SPECIAL ORDER POLICY - Special Orders cannot be returned or cancelled after 3 days from date of purchase and require a 50% minimum non-refundable deposit. Should your Special Order arrive with any minor flaws or imperfections, Sunnyland will correct them under the manufacturer's warranty. Sunnyland can only allow the return of a Special Order if it is authorized by the manufacturer. Most manufacturers will only authorize a return due to an error by them. Please verify that all quantities, style numbers, sizes, finishes, and fabric numbers are correct when placing your order. Delivery dates on Special Orders are ESTIMATES ONLY and DO CHANGE due to raw material shortages, production delays, labor strikes, shipping and transit delays, etc. Dates are based on usual commitments from manufacturers and should NEVER be considered as promises. SUNNYLAND CANNOT GUARANTEE ESTIMATED TIME OF ARRIVAL ( ETA ) FROM OUR SOURCES OF SUPPLY. The ETA quoted on your sales order is based on the usual estimated arrival date for that particular manufacturer and does not constitute grounds for cancellation due to unforeseen delays by the manufacturer or shipper that are beyond Sunnyland’s control.