At Sunnyland Outdoor Living, we take immense pride in our furniture's quality and craftsmanship. With our no-hassle return policy, you can call us within 30 days of receiving your order if you're not satisfied. We gladly accept returns for products in new condition. (Special Order items, returns and exchanges are limited to transit damage or manufacturing defects).
NO HASSLE RETURN POLICY
Your sales order is your proof of purchase for returns, exchanges, refunds and warranty issues. Returns without a name MUST be accompanied by a receipt. Returns and exchanges must be made within 30 days of taking possession of merchandise. Goods must be in like-new sellable condition and kept out of the elements to avoid a restocking fee. Cash refunds in excess of $20 will be mailed. There is a 10-day clearing period on refunds paid by check. Credit card returns are issued to the same card. Ledge Loungers, Big Green Egg, firepits, & food cannot be returned if they have been used.
SPECIAL ORDER RETURN POLICY
Special Orders require a 50% non-refundable deposit and cannot be returned or cancelled 3 days after purchase date. If your Special Order arrives with minor flaws or imperfections, Sunnyland will correct them under the manufacturer's warranty. Special Order returns have to be authorized by the manufacturer and are subject to a restocking fee. Please verify quantities, style numbers, sizes, finishes, and fabric numbers are correct when placing your order. Delivery dates on Special Orders are ESTIMATES ONLY and CAN CHANGE. SUNNYLAND CANNOT GUARANTEE ESTIMATED TIME OF ARRIVAL FROM OUR SUPPLIERS. The ETA quoted on your sales order is based on an estimated arrival date and does not constitute grounds for cancellation due to unforeseen delays that are beyond our control.
ADDITIONAL GUIDEINES ON RETURNS
- Returns must be 100% complete, in original and resalable condition, contain all manuals, registration card(s), and accessories as applicable.
- Restocking fees may apply for items returned to Sunnyland in unsellable condition, as they require significant markdowns when sold as used merchandise in our clearance center. Examples of this may include missing parts, deep scratches or dirty / wet cushions or rugs. This fee should be equal to the amount of the expected markdown that the item will receive once placed in the clearance center.
- The MININUM restocking fee for special order returns is 25%.
- We reserve the right to refuse returns or exchanges for items that are not in like-new condition due to client damage or misuse. Examples of this could include broken components or structural damage.
- Refunds must be issued to the same credit card or payment method used for the original order. Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.
- Delivery and shipping fees are non-refundable, except in the case of an error on our part.
Seller retains a lien against the merchandise described above until full payment is made to the seller. Unless otherwise stated in writing, buyer agrees to pay seller a finance charge of 1.5% per month for unpaid balances after 30 days. There is a $35 charge for returned checks, in addition to fees from your bank.
Our delivery team makes every effort to accommodate special requests; however, our routes are planned by zip code, limiting special requests. We will contact you the night before with a 3 hour window. You are not required to be home for delivery. Please make sure pets are kept inside and gates are unlocked. We are unable to haul away old furniture. For more information on delivery, please click here.
ACCEPTANCE OF GOODS
Please inspect all items upon delivery. We inspect items before delivery, but occasionally items arrive with minor imperfections. In most instances, these issues are resolved with a service call. For freight shipments, all items are to be inspected immediately for freight, carton, concealed, and product damage, and damages must be noted on the freight bill BEFORE THE DRIVER LEAVES. Freight claims are filed with the carrier, and Sunnyland will work closely to resolve these issues.
Our warehouse is located behind our Dallas showroom. Before heading to our warehouse, please stop by our office to minimize your wait time. Please inspect items before loading. Upon acceptance of merchandise, Sunnyland relieves itself of responsibility concerning damage caused by abuse or mishandling. Sunnyland provides assistance in loading and securing merchandise; however, we assume no liability in the event of damage to your merchandise or vehicle while loading or in transit.
Sunnyland is committed to ensuring that you are happy with your purchase. All warranties are offered and processed by the furniture manufacturer. Our established relationships with manufacturers allows us to be a better liaison than what a consumer would have on their own. We have customer service specialists designated to resolve your needs with the manufacturer. Our specialists handle the details and file the claim with the manufacturer. As we receive updates from the factory about your claim, we will provide them to you.
We are your advocate with the manufacturer and try to resolve your issue in the most beneficial way to you. Be aware that the manufacturer’s decisions are binding and final in all warranty claims. Freeze damage is not covered by any manufacturer’s warranty. After one year of purchase, Sunnyland is not liable for warranty claims for manufacturers that have gone out of business or filed bankruptcy.
WARRANTY FREIGHT / DELIVERY CHARGES
Manufacturers hold the customer liable for freight and delivery charges after the first year. We work to minimize freight charges and offer reduced local delivery and service fees.
ADDITIONAL WARRANTY INFORMATION
Salt water pools can cause premature damage to some frame finishes. Make sure to regularly hose off and clean your furniture per the manufacturer’s instructions as improper maintenance can cause a manufacturer to deny a warranty claim due to the corrosiveness of the salt water. All tile & stone tops, and wood products must be maintained according to the manufacturer’s instructions. Please make sure to clean and seal your tile & stone table tops and wood products on a regular basis. Failure to do so may void the manufacturer’s warranty. Glass is not warranted. Umbrellas and cushions have a one (1) year warranty from the date of purchase. Umbrellas are warranted structurally (under normal use and conditions). Please exercise caution when using your umbrella and only have the umbrella open when you are outside. The umbrella is not warranted if it has been left open and gets damaged from a high gust of wind. Cushions and slings are NOT warranted due to damage from squirrels and other rodents.