Since 1970, Sunnyland has proudly provided quality customer service and stood behind our merchandise. We are committed to continuing that tradition and doing everything we can to assure that you are happy with your purchase. All warranties are offered and processed by the furniture manufacturer. Because we have established relationships with these manufacturers, we have a better rapport with the customer service departments than a typical consumer would have on their own. As part of our commitment to quality customer service, we have customer service specialists designated to resolve your needs with the manufacturer.
Each manufacturer’s claim process has different requirements and policies. Our specialists will handle these details for you and file the claim with the manufacturer. As we receive updates from the factory about your claim, we will provide updates to you. As our customer, we will be your advocate with the factory and do our very best to take care of your issue in the most beneficial way to you. However, be aware that the factories decisions are binding and final in all warranty claims. Also, please note that most factories hold the customer liable for freight and delivery after the first year. We will work with you to minimize the freight charges and offer our reduced local delivery and service fees.
If you have a problem with your furniture, please call before you bring it in. In most cases, all we need are digital photos of the product.
Information is provided by the respective manufacturers and is subject to change. Sunnyland Furniture provides this information as a courtesy to our customers and is not liable for the information provided.
Special Note on Umbrellas, Cushions, and Glass
Glass is not warranted. Extreme care must be taken when using an umbrella in a glass top table. An umbrella stand is necessary under the table to hold the umbrella. At any time, the wind could gust and carry the umbrella as a sail causing the table to turn over and break the glass. As a result, the glass would not be covered under warranty. Umbrellas and cushions have a one (1) year warranty from the date of purchase. The warranty does not cover natural fading from sunlight. Umbrellas are warranted structurally (under normal use and conditions). Please exercise caution when using your umbrella and only have the umbrella open when you are enjoying your patio set. We cannot warranty an umbrella that has been left open and damaged from a high gust of wind.