You didn’t just buy patio furniture

You made a long-term investment in your space and we don’t take that lightly.

Our goal is simple:

Make sure you enjoy it for years and feel taken care of if anything comes up.

What you can expect from us:

We stand behind what we sell.

If something isn’t right, whether it’s structural, material-related, or just doesn’t seem right, we’ll step in and help get it resolved.

You won’t have to deal with manufacturers.

We handle that side of things. If a warranty situation comes up, we’ll guide the process and keep it moving.

Most issues are fixable.

From replacement parts to simple adjustments, a lot of things can be resolved quickly and we’ll walk you through it.

A quick reality of outdoor furniture

Your furniture is designed for the outdoors, but it still lives in sun, rain, heat, and wind every day.

Over time, you may notice:

• Fabrics lightening or softening
• Wood developing natural variation
• Finishes evolving with exposure

That’s all normal. What’s not normal (and where we step in) is when something fails prematurely or doesn’t perform the way it should.

Do’s & Don’ts (this will make the biggest difference long-term)

DO

• Use protective covers when furniture isn’t in use
• Especially during extended sun, rain, or seasonal downtime.

• Allow everything to fully dry before covering
• Airflow matters. Trapped moisture leads to mildew and fabric issues.

• Clean regularly with mild soap and water
• Avoid buildup of dirt, pollen, and debris that can break down materials over time

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• Keep furniture clear of standing water
• Good drainage helps preserve finishes, frames, and cushions.

• Secure or store umbrellas in windy conditions
• Wind damage is one of the most common (and preventable) issues.

• Close umbrellas when not in use
• Even on calm days, conditions can change quickly.

• Check and tighten hardware periodically
• Normal use and temperature changes can loosen connections over time.

• Use furniture as intended on stable, level surfaces
• Uneven ground can stress frames and joints.

DON’T

• Don’t cover wet cushions or trap moisture under covers
• This is the leading cause of mildew and fabric damage.

• Don’t use pressure washers or harsh chemicals
• These can strip finishes, damage fabrics, and void protections.

• Don’t allow cushions or fabrics to sit in standing water
• Prolonged exposure can lead to breakdown over time.

• Don’t leave umbrellas open or unsecured when unattended
• Sudden wind can cause immediate damage.

• Don’t drag furniture across rough surfaces
• This can damage frames, feet, and joints.

• Don’t place furniture too close to fire features without proper clearance
• Excess heat can damage finishes and materials.

• Don’t assume natural wear is a defect
• Fading, minor rust spotting, and natural material changes are part of outdoor use.

• Don’t machine wash cushions, pillows, or their inserts
• Washing machines can break down the internal structure and fabrics.

• Don’t attempt major repairs or modifications on your own
• This can make warranty support more difficult. Always check with us first.